Shipping policy
THIS SHIPPING POLICY OUTLINES THE AVAILABLE SHIPPING METHODS, COSTS AND ESTIMATED DELIVERY TIMES FOR ORDERS PLACED THROUGH THE WEBSITE WWW.CANDELINAS.COM.
1. SERVICE AREAS
CANDELINAS SHIPS TO THE FOLLOWING AREAS:
- GREECE
- CYPRUS
- EUROPEAN UNION COUNTRIES
SHIPMENTS OUTSIDE THE E.U. ARE NOT CURRENTLY AVAILABLE.
2. AVAILABLE SHIPPING METHODS
ORDERS ARE DISPATCHED THROUGH THE FOLLOWING PARTNER PROVIDERS:
- BOX NOW – AUTOMATED LOCKERS
- ACS COURIER – HOME DELIVERY
- ELTA COURIER – HOME DELIVERY
- DHL ECONOMY – INTERNATIONAL SHIPMENTS WITHIN THE E.U.
THE AVAILABILITY OF EACH SHIPPING METHOD DEPENDS ON THE DELIVERY ADDRESS.
3. SHIPPING TERMS BY COUNTRY
🇬🇷 GREECE
SHIPPING COSTS
| METHOD | COST | PAYMENT TERMS |
|---|---|---|
| BOX NOW | €2.30 | FREE FOR ORDERS OVER €45 – CASH ON DELIVERY NOT AVAILABLE |
| ELTA COURIER | €4.50 | CASH ON DELIVERY AVAILABLE |
| ACS COURIER | €5.50 | CASH ON DELIVERY AVAILABLE |
FREE SHIPPING IS NOT OFFERED WITH ELTA COURIER OR ACS COURIER.
ESTIMATED DELIVERY TIMES
- BOX NOW: 2–3 BUSINESS DAYS
- ELTA COURIER / ACS COURIER: 2–6 BUSINESS DAYS (DEPENDING ON THE AREA)
IMPORTANT INFORMATION
- THE TYPICAL ORDER PREPARATION AND PROCESSING TIME IS 1–2 BUSINESS DAYS. DURING PERIODS OF INCREASED VOLUME, SUCH AS SALES, PROMOTIONAL CAMPAIGNS, BLACK FRIDAY, CYBER MONDAY OR OTHER SEASONAL CAMPAIGNS, PROCESSING TIME MAY EXTEND TO 4–5 BUSINESS DAYS. DELIVERY TIMES ARE CALCULATED FROM THE MOMENT ORDER PROCESSING IS COMPLETED.
- DELIVERIES ARE NOT MADE ON WEEKENDS AND PUBLIC HOLIDAYS.
- BOX NOW PARCELS REMAIN IN THE LOCKERS FOR UP TO 72 HOURS BEFORE BEING RETURNED.
🇨🇾 CYPRUS
SHIPPING COSTS
| METHOD | COST | PAYMENT TERMS |
|---|---|---|
| BOX NOW | €6.90 | PREPAYMENT ONLY |
| ACS COURIER | €8.90 | PREPAYMENT & CASH ON DELIVERY |
ESTIMATED DELIVERY TIMES
- BOX NOW: 3–4 BUSINESS DAYS
- FREE SHIPPING FOR ORDERS OVER €70 WITH BOX NOW
- ACS COURIER: 7–15 BUSINESS DAYS
🌍 EUROPEAN UNION (EXCLUDING GREECE & CYPRUS)
SHIPMENTS ARE HANDLED BY DHL ECONOMY.
- SHIPPING COST: FROM €8.00 TO €15.00 DEPENDING ON THE DESTINATION COUNTRY
- FREE SHIPPING FOR ORDERS OVER €80
- CASH ON DELIVERY IS NOT SUPPORTED
ESTIMATED DELIVERY TIME: 5–10 BUSINESS DAYS.
4. FAILED DELIVERIES
IN THE EVENT OF A FAILED DELIVERY:
- THE COURIER MAY REDIRECT THE PARCEL TO A PICK-UP POINT.
- IF THE PARCEL IS NOT COLLECTED AND IS RETURNED TO OUR WAREHOUSE, A NEW SHIPPING CHARGE WILL BE REQUIRED FOR REDISPATCH, REGARDLESS OF THE ORIGINAL ORDER VALUE.
5. SHIPPING RESTRICTIONS
SHIPMENTS ARE NOT MADE TO:
- P.O. BOXES
- MILITARY ADDRESSES
- AREAS NOT COVERED BY THE COURIER PROVIDERS
6. DISCLAIMER
DURING SALES OR PERIODS OF INCREASED VOLUME, PROCESSING AND DELIVERY TIMES MAY BE EXTENDED.
CANDELINAS IS NOT LIABLE FOR DELAYS CAUSED BY FORCE MAJEURE OR BY THE COURIER PROVIDERS.
LAST UPDATED: 25 JANUARY 2026