Refund policy

THESE TERMS DEFINE THE RETURN AND REFUND POLICY FOR PRODUCTS PURCHASED THROUGH THE WEBSITE WWW.CANDELINAS.COM.

THIS POLICY APPLIES EXCLUSIVELY TO PURCHASES MADE THROUGH THE OFFICIAL ONLINE STORE OF THE COMPANY "CANDELINAS SINGLE-MEMBER P.C.", OPERATING UNDER THE DISTINCTIVE TITLE "CANDELINAS".

BY COMPLETING AN ORDER AND/OR SUBMITTING A RETURN REQUEST, YOU FULLY AND UNCONDITIONALLY ACCEPT THE FOLLOWING TERMS.

1. GENERAL

THIS POLICY APPLIES IN ADDITION TO THE TERMS OF USE AND PRIVACY POLICY OF CANDELINAS.

CANDELINAS RESERVES THE RIGHT TO AMEND THIS POLICY AT ANY TIME, BY POSTING THE UPDATED VERSION ON THE WEBSITE.

1. RIGHT OF WITHDRAWAL

IN ACCORDANCE WITH APPLICABLE EUROPEAN AND GREEK LEGISLATION (LAW 2251/1994), THE CONSUMER HAS THE RIGHT TO WITHDRAW FROM THEIR PURCHASE WITHIN FOURTEEN (14) DAYS FROM THE DATE OF RECEIPT OF THE ORDER.

WITHDRAWAL MAY BE EXERCISED WITHOUT ANY OBLIGATION TO PROVIDE A REASON.

1. CONDITIONS FOR ACCEPTING RETURNS

FOR A RETURN TO BE ACCEPTED, THE PRODUCT MUST:

• NOT HAVE BEEN USED
• BE IN ITS ORIGINAL CONDITION
• BE RETURNED IN ITS ORIGINAL PACKAGING
• SHOW NO DAMAGE, ALTERATIONS OR SIGNS OF USE

PRODUCTS THAT DO NOT MEET THE ABOVE CONDITIONS WILL NOT BE ACCEPTED.

1. EXCEPTIONS – NON-RETURNABLE PRODUCTS

RETURNS ARE NOT ACCEPTED IN THE FOLLOWING CASES:

• PRODUCTS PURCHASED DURING SALE PERIODS, FLASH SALES OR CLEARANCE
• GIFT CARDS
• PRODUCTS THAT HAVE BEEN USED OR ALTERED

1. RETURN PROCEDURE

TO SUBMIT A RETURN REQUEST, THE CUSTOMER MUST:

• CONTACT US WITHIN 14 DAYS OF RECEIPT
• BY EMAIL AT SUPPORT@CANDELINAS.COM
• STATING THEIR FULL NAME AND ORDER NUMBER

RETURNS WITHOUT PRIOR COMMUNICATION WILL NOT BE ACCEPTED.

1. REFUNDS

ONCE THE RETURN IS APPROVED FOLLOWING INSPECTION OF THE PRODUCT, CANDELINAS WILL PROCESS THE REFUND USING THE SAME PAYMENT METHOD USED IN THE ORIGINAL TRANSACTION.

COMPLETION OF THE REFUND MAY TAKE UP TO 14 BUSINESS DAYS, DEPENDING ON THE PAYMENT PROVIDER.

1. RETURN SHIPPING COSTS

RETURN SHIPPING COSTS ARE BORNE BY THE CUSTOMER, UNLESS THE PRODUCT IS DEFECTIVE OR HAS BEEN SENT INCORRECTLY BY CANDELINAS.

1. PRODUCT EXCHANGES

CANDELINAS DOES NOT DIRECTLY SUPPORT PRODUCT EXCHANGES. IF THE CUSTOMER WISHES TO RECEIVE A DIFFERENT PRODUCT, THEY MAY PLACE A NEW ORDER ONCE THE RETURN HAS BEEN COMPLETED.

1. CONTACT

FOR ANY MATTER RELATED TO RETURNS AND REFUNDS, CUSTOMERS MAY CONTACT US AT:

SUPPORT@CANDELINAS.COM

LAST UPDATED: 25 JANUARY 2026