FAQs
MISSIONS
MOST ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS. DURING PEAK PERIODS THERE MAY BE DIFFERENCES IN THE TIME OF PREPARATION AND SHIPPING OF THE ORDER.
YOU WILL RECEIVE A TRACKING LINK AS SOON AS YOUR ORDER IS SHIPPED.
REST ASSURED, WE ARE WORKING HARD TO DELIVER YOUR ORDER AS SOON AS POSSIBLE.
DOMESTIC SHIPPING: STANDARD SHIPPING USUALLY TAKES 2-3 BUSINESS DAYS.
DON'T WORRY! ALL SHIPMENTS TAKE UP TO 24 HOURS TO BE UPDATED, AS THE TRANSPORT COMPANY MUST RECEIVE THE PACKAGE AND UPDATE THEIR SYSTEM AFTER RECEIVING IT FROM OUR WAREHOUSE, SO IT IS POSSIBLE THAT YOUR PACKAGE WILL BE UPDATED BY THE END OF THE DAY. IF THERE ARE ANY OUTSTANDING ISSUES AFTER 48 HOURS, CONTACT US AND WE WILL BE HAPPY TO ASSIST :)
WE ONLY SHIP WITH THE MOST RELIABLE CARRIERS, INCLUDING ACS COURIER, ELTA COURIER & BOX NOW. ONCE THE PACKAGE LEAVES OUR WAREHOUSE, CANDELINAS CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES, BUT WE WANT YOU TO HAVE THE BEST POSSIBLE EXPERIENCE WITH OUR COMPANY!
CONTACT THE CARRIER DESIGNATED FOR YOUR ORDER AND SEE IF THEY HAVE INFORMATION.
IF THEY CANNOT HELP, SEND US AN EMAIL AT SUPPORT@CANDELINAS.COM SO WE CAN SERVE YOU.
WE ARE CURRENTLY SHIPPING ORDERS TO GREECE AND CYPRUS.
RETURNS
WE WILL GRATEFULLY ACCEPT THE RETURN OF PRODUCTS YOU PURCHASED DIRECTLY FROM US AT WWW.CANDELINAS.COM .
YOU WILL NEED TO EMAIL US WITHIN 14 DAYS OF DELIVERY AT SUPPORT@CANDELINAS.COM WITH YOUR NAME, ORDER NUMBER AND REASON FOR YOUR RETURN.
YOU MUST THEN RETURN THE PRODUCT TO US IN THE EXACT CONDITION YOU RECEIVED IT, UNUSED.
WE WILL CHECK YOUR ORDER WITHIN 7 WORKING DAYS, AND IF THE CONDITION OF THE PRODUCTS IS APPROVED, WE WILL RETURN THE AMOUNT TO YOUR ORIGINAL PAYMENT METHOD.
WE TAKE EVERY PRECAUTIONS TO ENSURE THAT YOUR ORDER REACHES YOU AS FAST AND SAFELY AS POSSIBLE, HOWEVER IN THE RARE CASES, BROKENNESS OCCURS DURING TRANSPORT. IN THIS CASE, SEND US AN EMAIL TO SUPPORT@CANDELINAS.COM WITH THE FOLLOWING: PHOTOS OF THE PACKAGING AND PRODUCTS, THE QUANTITY OF BROKEN PRODUCTS, AND THE ORDER NUMBER AND WE WILL REPLACE THEM AS SOON AS POSSIBLE. REQUEST A REFUND OR REPLACEMENT IF YOU BELIEVE THAT YOUR ORDER HAS A MANUFACTURER DEFECT, BY FOLLOWING THE ABOVE STEPS, SO THAT WE CAN SOLVE YOUR PROBLEM AS SOON AS POSSIBLE.
PAYMENTS
WE ACCEPT ALL CREDIT/DEBIT CARDS AND PAYPAL. YOU CAN ALSO PAY BY CASH ON DELIVERY.
ALTHOUGH THIS RARELY HAPPENS, WE WILL OCCURRINGLY CANCEL ORDERS UNDER SUSPECTED FRAUD.
WE HAVE MEASURES IN PLACE TO PROTECT ALL OUR CUSTOMERS AND, IF FRAUD IS SUSPECTED, AN ORDER MAY NEED TO BE CANCELLED. IF THIS OCCURS, WE WILL CONTACT YOU IMMEDIATELY WITH AN EXPLANATION.
CANDELINAS RESERVES THE RIGHT TO CANCEL ANY ORDER.