FAQs

THE ORDER CAN BE CANCELED BY THE CUSTOMER WITHIN 30 MINUTES OF ITS PLACEMENT, WITHOUT ANY ACTION REQUIRED FROM US, THROUGH THEIR ACCOUNT.

AFTER THE 30 MINUTES HAVE PASSED:

• WE DO NOT MAKE CHANGES TO A PLACED ORDER
  
• NO MODIFICATIONS ARE MADE TO PRODUCTS, ADDRESS, OR ORDER DETAILS
  
• THE ORDER CAN ONLY BE CANCELED (IF IT HAS NOT YET BEEN SHIPPED)
  

ONCE THE ORDER HAS BEEN DISPATCHED, IT CANNOT BE CANCELED OR MODIFIED.

WE DO NOT MAKE CHANGES TO THE DOCUMENT TYPE AFTER THE ORDER HAS BEEN PLACED.

(E.G. IF A RECEIPT IS ISSUED, IT CANNOT BE CONVERTED TO AN INVOICE.)

IF YOU WISH FOR AN INVOICE:

• YOU MUST SELECT "I WISH TO RECEIVE AN INVOICE" IN THE CART
  
• YOU MUST ENTER THE COMPANY'S VAT NUMBER CORRECTLY
  

THE CUSTOMER IS RESPONSIBLE FOR THE CORRECT DOCUMENT SELECTION UPON COMPLETION OF THE ORDER.

WHEN A PRODUCT IS SOLD OUT, IT MEANS IT IS TEMPORARILY OUT OF STOCK.

MANY SCENTS AND DESIGNS RETURN, BUT NOT ALWAYS AT A SPECIFIC TIME.

YOU CAN SIGN UP FOR RESTOCK NOTIFICATIONS ON OUR SITE.

THE BEST WAY IS:

• TO SUBSCRIBE TO THE NEWSLETTER
  
• TO FOLLOW US ON SOCIAL MEDIA
  

THIS WAY YOU'LL BE THE FIRST TO KNOW ABOUT NEW RELEASES AND LIMITED DROPS.

ORDERS ARE USUALLY SHIPPED WITHIN 2–3 BUSINESS DAYS FROM PAYMENT CONFIRMATION.

ESTIMATED DELIVERY TIME:

• GREECE: 1–3 BUSINESS DAYS
  
• CYPRUS: 3–6 BUSINESS DAYS
  
• INTERNATIONAL: 5–10 BUSINESS DAYS (DEPENDING ON THE COUNTRY)
  

DURING PERIODS OF HIGH DEMAND (LAUNCHES, SALES, BLACK FRIDAY), SHIPMENTS MAY BE SLIGHTLY DELAYED. WE ALWAYS DO OUR BEST TO SHIP AS QUICKLY AS POSSIBLE.

DON'T WORRY

TRACKING IS USUALLY ACTIVATED WITHIN 12–24 HOURS FROM THE MOMENT THE ORDER IS DELIVERED TO THE COURIER.

IF:

• TRACKING DOESN'T OPEN IMMEDIATELY OR
  
• IT STILL DOESN'T SHOW MOVEMENT
  

THIS IS COMPLETELY NORMAL. IF 48 HOURS PASS AND IT STILL DOESN'T WORK, PLEASE CONTACT US.

IF YOUR ORDER:

• IS UNUSUALLY DELAYED OR
  
• APPEARS TO BE LOST
  

CONTACT US IMMEDIATELY. WE WILL OPEN AN INVESTIGATION WITH THE COURIER AND ENSURE IT IS RESOLVED, EITHER BY REPLACEMENT OR REFUND, DEPENDING ON THE CASE.

CURRENTLY, WE SHIP ORDERS TO GREECE, CYPRUS, AND ACROSS THE EUROPEAN UNION. SHIPPING COSTS AND DELIVERY TIMES ARE CALCULATED AUTOMATICALLY AT CHECKOUT, DEPENDING ON THE DESTINATION COUNTRY.

WE WILL GRATEFULLY ACCEPT THE RETURN OF PRODUCTS YOU PURCHASED DIRECTLY FROM US AT WWW.CANDELINAS.COM .

YOU WILL NEED TO EMAIL US WITHIN 14 DAYS OF DELIVERY AT SUPPORT@CANDELINAS.COM WITH YOUR NAME, ORDER NUMBER AND REASON FOR YOUR RETURN.

YOU MUST THEN RETURN THE PRODUCT TO US IN THE EXACT CONDITION YOU RECEIVED IT, UNUSED.

WE WILL CHECK YOUR ORDER WITHIN 7 WORKING DAYS, AND IF THE CONDITION OF THE PRODUCTS IS APPROVED, WE WILL RETURN THE AMOUNT TO YOUR ORIGINAL PAYMENT METHOD.

WE TAKE EVERY PRECAUTIONS TO ENSURE THAT YOUR ORDER REACHES YOU AS FAST AND SAFELY AS POSSIBLE, HOWEVER IN THE RARE CASES, BROKENNESS OCCURS DURING TRANSPORT. IN THIS CASE, SEND US AN EMAIL TO SUPPORT@CANDELINAS.COM WITH THE FOLLOWING: PHOTOS OF THE PACKAGING AND PRODUCTS, THE QUANTITY OF BROKEN PRODUCTS, AND THE ORDER NUMBER AND WE WILL REPLACE THEM AS SOON AS POSSIBLE. REQUEST A REFUND OR REPLACEMENT IF YOU BELIEVE THAT YOUR ORDER HAS A MANUFACTURER DEFECT, BY FOLLOWING THE ABOVE STEPS, SO THAT WE CAN SOLVE YOUR PROBLEM AS SOON AS POSSIBLE.